Branch Supervisor

The Branch Supervisor is responsible for the administration and efficient daily operation of a full-service branch office, including operations, product sales, member service, and security and safety.

Requirements

• Ensure the Credit Union's policies and procedures are followed according to established guidelines and make recommendations for improvement
• Provide direction, supervision, and guidance to branch staff
• Maintain daily cash reconciliation and verification of deposit values to the bank with a cashier log report
• Network to develop business relations, promote the sale of loans, investment, and other services offered
• Administer employee development, training, and education programs
• Develop and recommend marketing strategies to boost the Branch Investment and Loans portfolio
• Reports issues to the ICT Department to ensure smooth Branch Operations
• Liaise with Contractors and Suppliers for the Branch
• Open and close the Branch Office daily by established hours
• Responsible for expanding and retaining member relationships and promoting a service-driven sales culture
• Review and sign all new membership applications
• Review and sign letters and correspondence on behalf of the Credit Union
• Cheque signing within approved limits
• Perform duties in the absence of the Branch Manager for specified periods as directed
• Train, develop, mentor, and coach staff
• Ensure the growth of the business at the branch
• Report the business status to Management
• Determine and develop the annual budget for the daily expenses of the branch
• Supervise the collection of delinquent accounts for the branch
• Review and monitor loan applications and credit investigations
• Approve loans in accordance with the delegated limit of authority
• Respond to members' enquiries and solve member issues
• Ensure compliance with the 'Code of Conduct' by all employees
• Ensure smooth operation of computer systems and equipment
• Maintain corporate image and culture
• Ensure that the Branch provides quality member service
• Maintain internal teamwork
• Assist with tracking individual progress and conducting performance appraisals for direct reports
• Report any hazards which are identified to the relevant person/persons
• Ensure the application of and adherence to established HSE measures and procedures