Member Engagement Representative, Lake Nona YMCA Family Center

The Member Engagement Representative is the welcoming face of the YMCA, responsible for safe and consistent access control, high-impact member engagement, and membership growth. This role conducts cause-driven tours, guides prospective members through enrollment, and delivers an exceptional onboarding experience so every new member feels a strong sense of belonging from day one.

Requirements

• High School Graduate or equivalent required
• Minimum one year of experience in sales, customer service, or relationship management preferred
• Proficiency with computer systems and data entry; experience with CRM or membership management software a plus
• Strong interpersonal and communication skills, with the ability to inspire confidence and build relationships quickly
• Comfortable engaging with individuals, families, and diverse communities in a positive and approachable manner

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Life insurance