Operations Manager
YouTripSydney, New South Wales, Australia
Posted December 22, 2025
Full Time
About the Company
YouTrip Australia is a fintech company that provides a travel money card for customers.
Job Description
We are looking for an experienced Operations Manager to lead our offshore customer support team and own end-to-end customer operations for Australian users. The role combines people leadership, operational ownership, and customer advocacy.
Requirements
- 4+ years of experience in customer operations, customer experience, or support leadership
- Proven experience managing offshore or distributed customer support teams
- Strong customer-centric mindset, with the ability to zoom out and see the full customer journey
- Background in fintech, financial services, or another regulated industry
- Solid understanding of Australian customer expectations, consumer protection, and AML/KYC concepts
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
