The CHB Manager is responsible for overseeing the branch's import and customs brokerage activities to ensure efficient service delivery and compliance with federal and international regulations.
Requirements
- Manage day-to-day import and brokerage operations to deliver cost-effective, timely, and accurate services aligned with customer commitments.
- Ensure consistent application of SOPs and compliance measures across all processes.
- Maintain adherence to CBP, FDA, USDA, and other regulatory requirements.
- Support audit programs and compliance training for team members.
- Partner with Sales and Branch leadership to assist with customs-related services and provide input for RFPs.
- Support onboarding of new customers, ensuring regulatory requirements are met.
- Supervise Import CHB supervisors and Entry Writer or Import Agent staff; provide coaching, training, and performance feedback.
- Assign responsibilities, monitor progress, and ensure deadlines and quality standards are met.
- Address operational issues promptly and serve as escalation point for complex brokerage matters
- Conduct staff training on CHB policies, SOPs, and regulatory updates.
- Ensure team members understand compliance requirements and operational best practices.
- Track and Report KPIs such as entry accuracy, timeliness, and customer satisfaction.
- Identify areas for improvement and implement corrective actions as needed.
- Skilled in data management, KPI analysis, and reporting.
- Effective communication and presentation skills for engaging internal and external stakeholders.
- Experience with logistics systems and software (Cargowise, Kewill, Descartes)
- Strong organizational, planning, and problem-solving abilities
- Ability to lift up to 25lbs
- Ability to travel overnight up to 10%
- Ability to travel and meet in office requirements
- Ability to identify operational risks and improvement opportunities.
- Capable of working in a high-pressure, dynamic logistics environment.
- Ability to work flexible hours to accommodate international time zones and 24/7 operations.
- Ability to work in an office environment majority of the time.
- Complete and assist with the completion of assigned tasks/projects in a timely manner.
- Comply with all Company policies and procedures
Benefits
- Medical, Dental, and Vision
- 401k with a company match
- Standard 10 days PTO
- Eligible for bonus plan
- 7 Paid Holidays
- Eligible for OT pay if applicable
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more
