IT Service Desk Technician II

YWCA Seattle King Snohomish is seeking an IT Service Desk Technician II to provide technical support and drive initiatives such as software rollouts and cybersecurity enhancements. The role requires a strong foundation in networking and cybersecurity, with a willingness to approach work through an equity and antiracism lens.

Requirements

• Provide hands-on and remote IT support, resolving escalated tickets and technical issues.
• Deliver an exceptional customer experience with clear, professional communication.
• Maintain and troubleshoot applications, software, and server imaging.
• Perform remote software installations and network troubleshooting.
• Create and manage accounts in O365/Azure and on-prem Active Directory.
• Analyze and mitigate cybersecurity threats using tools like Sentinel One and Rapid7.
• Document processes and build internal knowledge base articles.
• Collaborate on IT projects, including application rollouts and system upgrades.
• Support and configure security systems (e.g., HikVision, iVMS 4200).

Benefits

• Medical insurance
• Generous vacation, holiday, and sick leave plans
• Outstanding retirement plan
• 401k Matching