Cloud Support Engineer I
ZadaraBengaluru, Karnataka, India
Posted November 6, 2024
Full Time
About the Company
Zadara is a leading provider of AI edge clouds, offering a distributed cloud platform for sovereign AI applications. With over 500 global locations, Zadara ensures seamless multi-tenancy and complete data privacy while supporting advanced AI capabilities at the edge. The company's fully-managed clouds are designed for any workload, with cost-effective pricing models and 24/7 support.
Job Description
Zadara is seeking a Cloud Support Engineer I to provide Tier 1 cloud support for auto-generated alerts for servers, networking, and cloud resources. The role involves 24/7 shift rotation, troubleshooting complex issues, and collaborating with various teams to improve support processes and customer satisfaction. Zadara is a leading provider of AI edge clouds focused on delivering distributed cloud platforms.
Requirements
- Must live within commuting distance of the Zadara office.
- 2-5 years experience in technical customer support
- Outstanding communication skills, both written and verbal
- Excellent interpersonal and customer service skills
- Strong understanding of storage technologies (SAN, NAS, object storage) and networking principles
- Proficient in cloud computing services (AWS, Azure, Google Cloud) with a focus on storage and networking solutions
- In-depth knowledge of Linux OS, including system administration and troubleshooting
- Excellent problem-solving skills and the ability to work under pressure
- Effective time management skill working on multiple issues at once
- Development and maintenance of technical documentation
- Understanding of ITIL V3 concepts and processes
