Provide first-line technical support to customers through various channels, diagnose and troubleshoot technical issues related to networking, operating systems, applications, and cloud environments.
Requirements
- Provide first-level technical support to customers
- Diagnose and troubleshoot technical issues related to networking, Windows OS, mail clients, and applications
- Utilize knowledge of subnetting to analyze and resolve network-related issues
- Install, configure, and manage applications
- Possess a basic understanding of cloud computing
- Utilize knowledge in VMware solutions, including vSphere and vCenter
- Communicate clearly and professionally
- Showcase excellent troubleshooting skills
- Collaborate with other teams
- Apply logical and critical thinking
- Demonstrate a passion for technology and customer support
Benefits
- Paid time off
- Health insurance
- Retirement plan
- Other benefits
