Customer Care Associate

Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. We’re looking for a proactive and empathetic Customer Care Associate to join our support team, ensuring timely, accurate, and high-quality support across live chat, email, and other channels.

Requirements

• 1-2 years of experience in customer support or similar roles
• Clear written communication for fast, professional, and empathetic responses
• Strong active listening and tone adaptability
• Empathy and patience in handling frustrated customers
• Problem-solving mindset with ability to focus on solutions
• Ability to handle multiple conversations simultaneously
• Strong prioritization skills to meet SLAs and daily/weekly targets
• English and Arabic fluency is required

Benefits

• Competitive Compensation
• Work from Anywhere (remote work or hybrid setup)
• Collaborative Culture
• Opportunity to Make an Impact and Shape the Future of Fintech