Helpdesk Manager

Zefr is seeking an IT Manager to join their team in Marina del Rey, CA. The IT Manager will lead a team of IT Support Analysts, troubleshoot tech issues, and prioritize requests on the fly.

Requirements

• 2 years' experience managing an IT team
• 2 years' experience troubleshooting computers in a helpdesk environment
• Knowledge with Apple computers is required
• Deep understanding of macOS, Jamf, Okta, and the Google suite of products
• Experience with ticketing systems (Jira Service Management)
• Basic understanding of networking and data storage
• Basic understanding of macOS command line and Bash
• SOC2 Type 2 compliance experience

Benefits

• Flexible PTO
• Medical, dental, and vision insurance with FSA options
• Company-paid life insurance
• Paid parental leave
• 401(k) with company match
• Professional development opportunities
• 13 paid holidays off
• Summer Fridays (early departure)
• Flexible hybrid schedule
• In-office lunches and free food
• Optional in-person and virtual events