Staff AI Agent Engineer (Machine Learning)
ZendeskKrakow, Lesser Poland Voivodeship, Poland • Lisbon, Portugal
Posted November 6, 2025
374000 - 560000 PLN year
Full Time
About the Company
Zendesk builds software for better customer relationships, empowering organizations to improve customer engagement and better understand their customers.
Job Description
The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. The role requires a highly experienced and influential AI Agent Engineer to join the team, driving innovation and technical leadership at the forefront of AI technology.
Requirements
- Architect, design, and lead the development of robust, stateful, and scalable AI agents using Python and modern agentic frameworks
- Strategize and oversee the integration of AI agent solutions with existing enterprise systems, databases, and third-party APIs
- Evaluate and select appropriate foundation models and services from third-party providers
- Own and drive the entire lifecycle of AI Agent deployment
- Troubleshoot, debug, and optimize complex AI systems
- Define, establish, and continuously improve platforms and methodologies for evaluating AI agent performance
Benefits
- Health insurance
- Retirement plan
- Tuition reimbursement
- Relocation assistance