Manager, Learning & Development
Zenni OpticalMakati, Philippines
Posted November 21, 2025
Full Time
About the Company
Zenni Optical is a global brand that offers affordable and accessible prescription eyewear, and is committed to making a positive impact on the world through innovation and social responsibility.
Job Description
Zenni Optical is seeking a Manager, Learning & Development (Customer Service) to lead a team of training specialists at our Center of Excellence (COE) in Makati, Manila. This role is responsible for designing, delivering, and optimizing impactful learning programs that elevate the skills and performance of frontline customer service staff while supporting global training initiatives.
Requirements
- Experience leading training efforts in a large contact center environment (150+ staff)
- Proven leadership experience managing a team of trainers or L&D professionals
- Strong data analysis skills, including conducting training needs analyses, measuring program effectiveness, and presenting insights through reports
Benefits
- Annual Bonus Program
- HMO Coverage (Principal)
- HMO Coverage (Dependents)
- Vacation Leave
- Sick Leave
- Compensatory Time Off (CTO)
- 13th Month Pay