Lead - Customer Success
ZenotiCosta Rica
Posted November 25, 2025
Full Time
About the Company
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Description
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
Requirements
- Building value-based customer relationships
- Gathering intelligent product feedback and recommendations from the customers
- Developing customer focused processes for ensuring customer success
- Applying domain expertise to close deals
- Ensuring high user adoption of the customer success management application
- Implementing best practices to improve customer success
- Ensuring smooth onboarding handoff
Benefits
- Attractive compensation
- Work with a dynamic and diverse team that values collaboration, creativity, and growth
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform
- Be part of an innovative company that is revolutionizing the wellness and beauty industry