Field Service Technician - Milwaukee

Field Service Technician role at Zentro, supporting customers with internet and DirecTV services in downtown Milwaukee's high-rise and mid-rise buildings.

Requirements

• Complete understanding of the physical layer, Cat 5/6, 66 blocks, 110 blocks, patch panels, multimode fiber, coax, etc.
• Customer friendly personality and good conversation skills.
• Superior troubleshooting and critical thinking skills.
• Solid understanding of home networking equipment, switches, routers, WiFi, streaming devices, etc.
• Experience with DirecTV service.
• Proficient computer skills.
• Knowledge of network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, etc.
• Ability to multitask in a fast-paced environment.
• Proficient in troubleshooting common DirecTV errors such as 771 and 775.
• Valid driver’s license and a good driving record.
• Must be willing to work day, evening or night hours; overtime, emergency on-call rotation, weekends and holidays as required.
• Must be reliable and punctual.

Benefits

• Competitive salary range of: $21.50-$26/hour, depending on skill-set
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunity to work with a dynamic team in a growing industry.
• Ongoing training and professional development opportunities.