Lead Customer Support
ZeptoLabKirovohrad Oblast, Ukraine
Posted September 22, 2025
Full Time
About the Company
ZeptoLab is a global gaming international company dedicated to the science of fun. It all started back in 2010 with just two people and one monster – the cheerful green Om Nom, whose biggest passion is candies. Since then, Cut the Rope games have been downloaded more than 1,3 billion times. Cut the Rope franchise aside, ZeptoLab released C.A.T.S. Crash Arena Turbo Stars and King of Thieves, massive multiplayer mobile titles with more than 170 million combined downloads so far. The company’s portfolio also includes Pudding Monsters and My Om Nom. And there’s more to come! ZeptoLab is an ambitious and growing global entertainment brand: we’re constantly working on new games and aim to expand them beyond smartphone screens. With the help of our partners, we develop toys, clothes and other cool stuff. “Om Nom Stories” cartoon series has exceeded 3 billion views on YouTube and in-game player, and the seasons keep coming! Our mission is to bring fun to every corner of the world, and we’re just getting started.
Job Description
ZeptoLab is seeking a Lead Customer Support to manage a team and drive the quality of support interactions. This role focuses on proactive identification of issues, automation, and using AI to improve the support experience. The ideal candidate will be a data-driven problem solver who understands the AI market and ensures AI is used as a tool to augment, not replace, human support.
Requirements
- 3–5+ years in B2C/games/mobile Support
- 1–2+ years as a lead/manager
- Experience with Helpshift, Jira, Slack, and Confluence
- Strong writing and communication skills
- Ability to spot AI automation opportunities
Benefits
- Competitive salary
- Opportunity to work with popular games
- Positive work environment