Customer Success Manager - French Speaking
Zero FrictionGhent, East Flanders, Belgium
Posted March 12, 2025
Full Time
About the Company
A fast-growing SaaS scale-up on a mission to make the energy transition easy, fair and frictionless. Our platform empowers heating and cooling suppliers to automate billing, cost allocation, and customer management - so they can focus on what truly matters: delivering reliable, affordable energy to communities.
Job Description
We are looking for a French-speaking Customer Success Manager who will be THE dedicated point of contact for our French and Belgian (French speaking) customers. You'll own the complete customer lifecycle: from structured onboarding and training to proactive account management and responsive support. This is a versatile, hands-on role requiring native-level French, fluent English, technical aptitude, and SaaS experience.
Requirements
- Native or fluent French (spoken & written)
- Fluent English (spoken & written)
- Tech-savvy and data-driven
- SaaS experience
- Strong project management skills
- Excellent communication and facilitation skills
- Proactive problem-solver with a customer-centric mindset
- Analytical mindset
- Team player who thrives in cross-functional collaboration
- Results-driven and detail-oriented
Benefits
- Hybrid work setup with flexibility in hours and location
- Competitive salary
- Extralegal benefits
- Professional development opportunities
- Direct impact on customer satisfaction, product development and company growth
