Director, Client Account Manager

As Director, Client Account Manager, lead and manage key client delivery relationships, drive overall client and end-customer experience, and guide with strategic advisory and execution expertise.

Requirements

• Bachelor’s degree in technology, business, finance, accounting, or equivalent work experience.
• Minimum 12 years' experience in relationship management, consulting, or leadership roles, engaging with all levels in client organizations.
• Preferably experienced in the life insurance industry, especially Annuities.
• Industry certifications are a plus.
• Extensive project, program and portfolio management experience.
• Excellent verbal and written communication skills, including negotiation and conflict management abilities, and presentation skills for orientations and live online sessions.
• Outstanding team player with a strategic partner mindset, able to interact with both technical and non-technical clients.
• Strong technology-related skills, tech-savvy in the technical aspects of platforms and digital strategies.
• Empathetic understanding of clients' businesses and the ability to align Zinnia services with client needs.
• Proven problem-solving, critical reasoning, and influencing skills.
• Responsive to client escalations, with strong time management and organizational skills.
• Effective relationship-building skills internally and with clients, adept at working in dispersed virtual teams.
• Diplomacy skills, including the ability to broker reasonable compromises.
• Strong goal orientation and organizational follow-through.
• Highly organized and detail-oriented, with exceptional follow-through.
• Self-starter with a high energy level, commitment to excellence, and diligent work ethic.
• Strong leadership abilities in a matrix environment.
• Willingness to travel, ranging from a minimum of 25% up to 50% based on client needs.

Benefits

• Health/dental insurance
• Parental leave
• Profit sharing
• 401(k)
• Incentive/bonus opportunity
• Tuition reimbursement