Collections Associate
Zip Co LimitedSydney, New South Wales, Australia
Posted October 2, 2025
Full Time
About the Company
Zip Co Limited (ASX: ZIP) is a digital financial services company operating in Australia, New Zealand, and the US. Offering point-of-sale credit and digital payment solutions, Zip connects millions of customers with merchants through its extensive global network. The company prioritizes customer-centric products and values such as transparency, fairness, and innovation, distinguishing it in the fintech industry.
Job Description
Zip is seeking a Collections Associate to manage customer relationships, negotiate repayments, and ensure compliance with established policies and processes. The role involves building trust with customers, handling difficult situations, and maintaining professional communication while working in a Hybrid environment. The ideal candidate will have strong problem-solving, organizational skills, and a customer-centric approach.
Requirements
- 12 months experience in an office or customer service environment
- Strong verbal and communication skills
- Ability to prioritise, manage deadlines, and understand concepts quickly
- Outcome focused and detail-oriented
- Strong time management and organisational skills
- Problem-solving, analytical, and collaborative skills
- A mindset embracing AI and new tools
- An aptitude for identifying and managing risks
- Ability to work efficiently and autonomously
- Strong time management and organisational skills
- Problem-solving, analytical, decision making, and collaborative skills
Benefits
- Paid leave
- Parental leave
- Mental health and wellness initiatives
- Product discounts
- Team social events
- Wellness allowance
