Sr. Technical Support Engineer
ZipLondon, England, United Kingdom
Posted December 19, 2025
120000 - 150000 USD year
Full Time
About the Company
Zip is a purpose-built procurement platform that provides a simple, consumer-grade user experience. We're a rapidly growing company with a $2.2 billion valuation and $370 million in funding.
Job Description
We're looking for a Senior Technical Support Engineer to join our Customer team. As a mission-critical role, you'll ensure our customers receive fast, accurate, and technically excellent support. You'll be the connective tissue between Support, Product, and Engineering, and will play a key role in driving technical innovation and customer satisfaction.
Requirements
- 5–6 years in a technical, customer-facing role, with at least 2 years serving as an escalation point or senior technical leader within Support.
- Proven experience partnering directly with Engineering teams as the conduit between customer-facing teams and R&D.
- Demonstrated success supporting enterprise-scale customers across multiple industries.
- Track record of owning complex problems end-to-end, especially in high-pressure scenarios or SLA-sensitive engagements.
Benefits
- Full health, vision & dental coverage
- Catered lunches & dinners for SF employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
