Guest Services Associate
ZMC Hotels, LLCMississippi, United States
Posted March 14, 2024
Full Time
About the Company
ZMC Hotels is a seasoned hospitality operator managing 47 properties across 17 states, totaling over 5,000 rooms. The company partners with leading brands such as Hilton, Marriott, Hyatt, and IHG, while also developing and operating private‑label hotels, restaurants, bars, and banquet venues. Leveraging deep industry expertise, ZMC delivers rigorous oversight and innovative performance‑enhancement strategies that consistently elevate guest experience and operational results. Its entrepreneurial culture and commitment to excellence make it a compelling destination for professionals seeking dynamic roles in hotel management, marketing, and development.
Job Description
This position is for a Fast, Fun, and Friendly Guest Services Associate offering seasonal and full-time work with flexible schedules and steady employment. The role involves providing excellent customer service, ensuring guest satisfaction, and maintaining hotel standards. It's a people-focused position requiring a team leader-like approach.
Requirements
- Ensure efficient and courteous treatment of guests.
- Address guest concerns and follow up.
- Supervise bell staff to maintain service standards.
- Assist with room inventory maintenance.
- Supervise all interactions with guests.
- Basic computational and computer skills.
Benefits
- Medical, Dental, and Vision options
- Paid time off and 401(k)
- Discounts on hotels
- Bonuses
- Referral bonus
- DailyPay
- Opportunities for growth