Provider Experience Specialist (Cleveland)
ZocdocCleveland, Ohio, United States
Posted October 10, 2025
39280 - 53840 USD year
Full Time
About the Company
Zocdoc is a leading healthcare marketplace connecting millions of patients with quality doctors for in-person or virtual appointments. The company accelerates access to care, offering real-time availability and booking within 24-72 hours. Zocdoc supports both patients and providers by providing tools that integrate into practice software and enhance the overall patient experience.
Job Description
Zocdoc is seeking a Provider Experience Specialist to deliver exceptional customer service to healthcare providers. The role involves providing best-in-class support through calls, emails, and chat, upselling features, and streamlining interactions. Success relies on positivity, collaboration, and a passion for improving the patient experience, while also understanding the intricacies of Zocdoc's platform.
Requirements
- Excellent communication and interpersonal skills
- Customer service experience (healthcare or tech field preferred)
- Strong problem-solving abilities and adaptability
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service
Benefits
- Competitive PTO
- Flexible work environment
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and Zocclubs