Customer Care - Product Technical Support Specialist - Hybrid

ZOLL is a fast-growing company that provides innovative technologies to improve patient outcomes and help save lives. We're passionate about improving lives and are seeking a Product Technical Support Specialist to provide exceptional technical guidance and support for our Cardiac Management Solutions products and services.

Requirements

• Associates/bachelor's degree in related field preferred or related experience
• Proven experience in product support or related customer facing role, ideally within the medical, safety, or life-saving products industry
• Strong communication skills, both oral and written
• Exceptional customer service skills and empathy for direct patient contact
• Technical aptitude or experience troubleshooting basic to complex product related technical systems
• Computer literacy with Microsoft Office experience
• Experience with CRM systems, knowledge base and support tools a plus
• Listening, speaking, reading, and writing fluency in Spanish a plus
• Ability to adapt to and learn new technologies and products quickly
• Medical or clinical experience a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance