1st / 2nd Level Support (m/w/d)
zollsoft GmbHThuringia, Germany • Hamburg, Germany • Berlin, Germany • Heilbronn, Baden-Württemberg, Germany • Wiesbaden, Hesse, Germany • Staudach-Egerndach, Bavaria, Germany • Buenos Aires, Autonomous City of Buenos Aires, Argentina • Basel, Basel-City, Switzerland • Bottrop, North Rhine-Westphalia, Germany • Lower Saxony, Germany • Lower Saxony, Germany
Posted September 24, 2025
Full Time
About the Company
Zollsoft GmbH is an innovative family-owned company specializing in medical informatics and Apple-based software for clinics. Their flagship product, tomedo®, has been recognized as the highest-performing solution by the ÄND (medical news service). The company fosters a collaborative, startup-like environment with flat hierarchies, flexible work arrangements, and extensive employee perks including fitness facilities, yoga classes, and home office options.
Job Description
zollsoft is seeking a 1st or 2nd level support specialist to assist customers with technical problems. The role involves answering customer inquiries, providing software assistance, and conducting training. Flexible working hours and a home office option are offered, with potential for greater flexibility as the position progresses.
Requirements
- Experience in support or client assistance
- Excellent communication and analytical skills
- Professional and friendly appearance
- Familiarity with Apple devices (preferred)
- German language proficiency (C1-Niveau)
- Willingness to work flexible hours
Benefits
- Flexible working hours
- Home office
- Team events
- Promotion of physical and psychological health
- Employee health insurance
- Car lease/job bike
- Hardware leasing
- Employee discounts
- Support cost allowance/ daycare allowance
- Rest period allowance
- Breakfast allowance
- Transport allowance
- Free expat work
