Customer Centre Representative
Zone IT SolutionsMelbourne, Victoria, Australia
Posted April 16, 2025
Full Time
About the Company
Zone IT Solutions is a leading IT Recruitment agency delivering talent across digital, ERP, Data, and integration technologies for Australia, New Zealand, India, and Singapore. We offer flexible, efficient, and collaborative solutions to any organisation that requires IT experts. Our customers range from small/mid-size enterprises to large, multi-national corporations. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need with a creative approach to solutions. Our delivery offices are in Melbourne, Sydney, Ballarat, Singapore, and India. To be considered for new opportunities, please send your resume to [email protected]. Also, follow us on LinkedIn for upcoming opportunities. Zone IT Solutions is an equal opportunity employer, and our recruitment process focuses on essential skills and abilities. We welcome applicants from various backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.
Job Description
Zone IT Solutions is seeking a Customer Centre Representative to provide exceptional customer service and help clients navigate their services. The role involves handling customer inquiries, scheduling appointments, utilizing systems, and resolving issues effectively. This is a dynamic position in a fast-paced environment.
Requirements
- Handling customer inquiries and account management for service activation.
- Scheduling appointments and informing customers about service processes.
- Utilizing various systems to retrieve information and provide accurate solutions.
- Employing effective questioning techniques to understand and resolve customer issues.
- Prioritizing tasks to meet performance targets and deadlines.
- Strong communication skills for interactions with customers and team members.
- Basic analytical skills and familiarity with telecommunication systems.
- Exceptional listening skills and the capacity to understand customer concerns effectively.