Customer Service Associate

Customer Service Associate at Zoro.com, a leading eCommerce platform offering tools, parts, and supplies for business customers. As a Customer Service Associate, you will play a crucial role in delivering exceptional service to customers, resolving inquiries and issues, and deepening relationships with Zoro customers.

Requirements

• At least 1 year of Customer Service or related experience
• Excellent verbal and written communication skills
• Proficient in using customer service hardware and software, CRM systems, and other relevant tools
• Strong problem-solving, critical thinking and decision-making skills

Benefits

• Medical, dental, vision, and life insurance plans
• Maternity support programs, nursing benefits, and paid leave for birth and non-birth parents
• 6 free sessions each year with a licensed therapist and Wellhub portal membership
• At least 18 paid time off days annually and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan
• Tuition reimbursement, student loan refinancing, and access to financial counseling and education
• Charitable Gift Program - match gift to eligible organizations
• Employee discounts and admission to civic and cultural institutions