Support Leader

1Kosmos is seeking a Support Leader to build, mature, and scale its global Support function. The ideal candidate has deep experience supporting enterprise SaaS platforms, thrives in fast-growing environments, and brings an exceptional customer-first mindset.

Requirements

• 8+ years in Technical Support or Customer Support roles, including 3+ years managing support teams.
• Experience supporting enterprise SaaS platforms (identity, security, IAM, CIAM, MFA, or adjacent domains strongly preferred).
• Background supporting customers with high-availability, mission-critical workloads.

Benefits

• Competitive compensation
• Performance-based incentives
• Comprehensive benefits package including health, dental, vision, 401(k), and more