Support Team Lead
UscreenNew York, New York, United States
Posted March 2, 2026
70000 - 80000 USD
Full Time
About the Company
Uscreen is a video monetization platform empowering thousands of creators and media companies to build subscription-based streaming businesses.
Job Description
The Support Team Lead is the frontline leader of Uscreen's customer-facing support operations, leading and developing a team of 11 across three core functions.
Requirements
- Proven experience leading or managing a customer support team
- Strong working knowledge of Intercom
- Comfortable with Slack, Google Workspace, and modern SaaS tooling
- AI-forward — not just using AI tools, but implementing them
- Excellent documentation skills — can write clear SOPs, runbooks, and help center content
- Strong escalation and triage management skills
- Experience with Claude Code or similar AI coding/automation tools
- Great at coaching and developing people at different skill levels
Benefits
- Base compensation $70-$80K USD plus a variable bonus
