Operations Support Executive (Shift Support Agent)

The Operations Support Executive serves as the first point of contact for fintech clients via phone calls and social messaging tools, providing excellent first-line support and answering general inquiries related to fintech products and services.

Requirements

• Provide excellent first-line support to enterprise clients via inbound phone calls
• Support messaging channels (e.g., email, chat) during periods of low call volume as needed
• Deliver accurate and timely information on basic product features, transaction workflows, and account navigation

Benefits

• attractive remuneration package
• fast-paced and exciting working environment
• challenging opportunities for life-long learning and career development