Specialist, Clients Operations

The Operations Support Specialist plays a critical role in ensuring seamless day-to-day operations, managing corporate and enterprise client requests, and upholding service excellence. The ideal candidate demonstrates a strong sense of urgency, collaboration, and commitment to continuous improvement while ensuring compliance with service level agreements (SLAs).

Requirements

• Provide first-level support for enterprise client inquiries and service requests
• Assist with day-to-day operational tasks, including transaction validations and process adherence
• Ensure timely and accurate documentation of client interactions and operational activities