Help Desk Analyst 2
4P ConsultingAtlanta, Georgia, United States
Posted July 2, 2025
Full Time
About the Company
4P Consulting specializes in staffing and recruiting across engineering, IT, administrative, accounting, and advertising sectors. The firm offers value-based talent acquisition, comprehensive training, and employee-centric support, ensuring clients receive high-quality, mission-aligned personnel. With a strong focus on e-learning solutions, Apple-based application development, and website support, 4P Consulting delivers end-to-end workforce solutions that blend industry expertise with modern technology. Its culture emphasizes continuous learning, collaborative partnerships, and a commitment to aligning talent with organizational goals, making it an attractive partner for both clients and prospective professionals.
Job Description
The Help Desk Analyst 2 will work remotely for the Office of Information Technology processing employee and contractor onboarding and offboarding, while providing administrative and clerical support.
Requirements
- Associate degree in a related field or minimum 2+ years of help desk support
- One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
- Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing well under pressure
- Capable of working competently with personnel at multiple levels of the organization
- Experience with ServiceNow or Okta is a plus