Technical Support Specialist 1/2/3 4P/257
4P ConsultingBirmingham, Alabama, United States
Posted June 5, 2025
Full Time
About the Company
4P Consulting specializes in staffing and recruiting across engineering, IT, administrative, accounting, and advertising sectors. The firm offers value-based talent acquisition, comprehensive training, and employee-centric support, ensuring clients receive high-quality, mission-aligned personnel. With a strong focus on e-learning solutions, Apple-based application development, and website support, 4P Consulting delivers end-to-end workforce solutions that blend industry expertise with modern technology. Its culture emphasizes continuous learning, collaborative partnerships, and a commitment to aligning talent with organizational goals, making it an attractive partner for both clients and prospective professionals.
Job Description
The Technical Support Specialist provides critical frontline IT support for Energy Management Systems (EMS) in a 24x7x365 operational environment.
Requirements
- Serve as the single point of contact for all inbound IT incidents via phone, email, and web forms.
- Log, track, and resolve IT incidents and requests using a ticketing system.
- Provide Level 1 support and escalate issues as required to ensure timely resolution.
- Monitor primary SCADA systems and associated infrastructure for performance and availability.
- Coordinate incident resolution efforts with EMS and other technical teams.
- Communicate system outages and scheduled maintenance to impacted customers.
- Follow all Change Management and knowledge-based procedure protocols.
- Document all incidents, actions, and resolutions accurately and thoroughly.
- Support disaster recovery and business continuity systems.
- Maintain compliance with federal and corporate regulatory standards, including CIP and Sarbanes-Oxley.
- Contribute to ongoing process improvements and customer satisfaction initiatives.
- Ensure physical and electronic security standards are met.