Technical Support Specialist II 4P/493
4P ConsultingBirmingham, Alabama, United States
Posted January 6, 2026
Full Time
About the Company
4P Consulting specializes in staffing and recruiting across engineering, IT, administrative, accounting, and advertising sectors. The firm offers value-based talent acquisition, comprehensive training, and employee-centric support, ensuring clients receive high-quality, mission-aligned personnel. With a strong focus on e-learning solutions, Apple-based application development, and website support, 4P Consulting delivers end-to-end workforce solutions that blend industry expertise with modern technology. Its culture emphasizes continuous learning, collaborative partnerships, and a commitment to aligning talent with organizational goals, making it an attractive partner for both clients and prospective professionals.
Job Description
We are seeking a Technical Support Specialist II to serve as a single point of contact for inbound IT incidents in a mission-critical environment.
Requirements
- Formal education in Computer Science, Information Technology, or related field
- OR equivalent hands-on experience
- 3–5 years of experience in an IT Help Desk or Technical Support role preferred
- Excellent verbal and written communication skills
- Strong customer service mindset and interpersonal skills
- Ability to multitask and prioritize incidents based on operational criticality
- Strong critical-thinking and problem-solving abilities
- Ability to follow structured procedures in a regulated environment
- Ability to build and maintain relationships with internal and external customers
- Willingness to work rotating shifts, including nights, weekends, and holidays
- Working knowledge of Windows-based operating systems
- Working knowledge of AIX or UNIX-based operating systems
- Understanding of distributed computer networks
- Familiarity with IT ticketing systems and incident management tools
Benefits
- Opportunity to work with a mission-critical system
- Chance to develop technical troubleshooting skills in a high-pressure environment
- Potential for long-term contract employment