Customer Experience Specialist
5G-STARLINKSingapore, Singapore
Posted March 4, 2026
Full Time
About the Company
5G-STARLINK is a Singapore‑based technology company that specializes in integrating terrestrial 5G networks with satellite broadband services. The firm focuses on delivering high‑speed, low‑latency connectivity solutions for enterprises, remote locations, and IoT deployments, leveraging the global coverage of Starlink’s satellite constellation. Its distinctive value proposition lies in proprietary middleware that seamlessly orchestrates handover between 5G and satellite links, ensuring resilient and scalable network performance across diverse environments. By combining cutting‑edge telecommunications infrastructure with space‑based connectivity, 5G-STARLINK empowers customers to achieve uninterrupted, high‑quality connectivity wherever they operate.
Job Description
We are looking for Customer Experience Specialists to be based in our Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.
Requirements
- Deliver excellent customer service and manage customer needs through various communication channels
- Professionally handle high volume of inquiries from clients and customers
- Meet individual and team goals
- Understand and deliver business strategies and improve customer service through self-service
- Identify work process improvements
- Communicate with Team Leaders and Manager
- Perform office-based administrative duties
- Maintain confidentiality of customer information
- Take ownership of customer issues and concerns