Junior Product Operations Manager

You will be the central interface between customers, the product, and development teams, ensuring customer satisfaction and internal team effectiveness. You will develop, maintain, and advance our customer support strategy, manage customer inquiries, and lead communication with customers and internal teams.

Requirements

• Initial professional experience in Customer Success, Account Management, Product Management, or Technical Support
• Strong customer orientation, communication skills, and organizational talent
• Excellent problem-solving skills and a proactive hands-on mentality
• Experience with ticketing systems and documentation tools (e.g., Zendesk, Notion, Intercom, or similar)
• Structured work approach and a foundational technical understanding
• German C2 or Native Speaker proficiency
• English C1 proficiency

Benefits

• 30 days of annual leave
• Flexible working hours
• Culture of trust, feedback, and continuous learning
• Direct communication lines to Product Management and the Executive/Management team