Operations Support

Maersk Warehousing and Distribution USA LLC is seeking an Operations Agent for its Northlake facility. The Operations Support role is responsible for answering incoming calls/emails, providing excellent customer service, and tracking shipments. The role requires excellent oral and written communication, problem-solving, and organizational skills.

Requirements

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Data Entry
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)