The Case Manager develops and implements individualized Case Management Plans for youth ages 8 –20 and their families, supporting members and families in navigating resources, reducing barriers, and addressing basic needs through client-centered, trauma-informed, and strengths-based approaches to ensure continuity of care.
Requirements
- Facilitate member and family access to internal and external community resources, including recreational activities, housing, food, mental health, medical, dental, and other services.
- Develop and implement case management plans (CMP’s), as needed, for members with higher level of need and provide follow-up support to ensure plans are executed effectively.
- Manage a caseload of 10–12 higher-need members, including household calls and ongoing member/family support (15–20 contacts per week).
- Coordinate and monitor case management with mental health treatment services to ensure continuity of care.
- Advocate for members and families with internal and external stakeholders (schools, courts, public assistance, etc., as appropriate).
- Support behavioral and socio-emotional needs of members, including collaboration with program staff to integrate services into programming.
- Confer weekly with the Mental Health Services team to assess, evaluate, and revise service plans as necessary.
- Support student interns, as needed, during case management or behavioral support activities with members.
- Collaborate with the community and outside organizations to develop and maintain relationships, partnerships, and referral networks with other organizations.
- Establish and maintain effective relationships with key stakeholders, including internal departments and external organizations.
- Maintain compliant documentation of progress notes, case management plans, and keep all records up to date.
- Assist Sr. Manager of Case Management and Sr. Director of Mental Health Services with report writing and donor requests as needed
- Complete thorough Direct Assistance (DA) needs assessments and applications, review DA applications weekly with the DA Committee, and track associated budgets to ensure compliance and alignment with funding sources.
- Support counseling and case management referral processes, including reviewing and coordinating referrals as needed to ensure timely and appropriate services for members.
- Manage the Family Resource Depot (FRD) program, including identifying families in need of nutrition support, managing the waitlist, communicating with families, and coordinating weekly food distribution.
- Assist in developing, managing, and facilitating the annual Family-to-Family program, including family assessments, tracking and reporting donations, and follow-up with participants.
- Support facilitation of parent and/or community meetings and events (e.g. Parent Cafes, etc.) and other community events.
- Perform general administrative tasks such as, maintaining case notes, tracking participants, preparing correspondence (e.g., notifications to parents, flyers), scheduling appointments and staff meetings, creating agendas, making phone calls, and ordering supplies.
- Provide English/Spanish translation (written) and interpreting (spoken) support for counseling sessions, mental health assessments, parent workshops, and other related mental health department services as needed.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
- EEO
