Help Desk Technician (Tier 2 Agent)
Agil3 Technology Solutions (A3T)Austin, Texas, United States • Alexandria, Virginia, United States • Tempe, Arizona, United States
Posted September 23, 2025
Full Time
About the Company
Agil3Tech is a leading provider of cybersecurity and IT solutions to federal agencies, including the Department of Defense, Intelligence Community, and Civil Agencies. With over 35 years of experience in C4IM and cyber security, they deliver critical communications and network security services. Agil3Tech offers dynamic career opportunities and holds multiple small business certifications, making them a trusted partner for maintaining and protecting IT infrastructure.
Job Description
The Tier 2 Agent provides on-site and advanced technical support for agency staff at headquarters and regional offices. They handle escalated incidents, resolve hardware/software issues, and ensure timely service delivery according to SLAs. This role bridges the gap between triage and engineering support, ensuring consistent service.
Requirements
- Incident resolution and escalation
- On-site presence at HQ Alexandria
- Hardware/Software support
- Knowledge management & documentation
- IT asset management
- Excellent communication skills
- Understanding of endpoint security tools
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement