Help Desk Technician (Tier 2 Agent)
Agil3 Technology Solutions (A3T)Tempe, Arizona, United States • Alexandria, Virginia, United States • Austin, Texas, United States
Posted September 23, 2025
Full Time
About the Company
Agil3Tech is a leading provider of cybersecurity and IT solutions to federal agencies, including the Department of Defense, Intelligence Community, and Civil Agencies. With over 35 years of experience in C4IM and cyber security, they deliver critical communications and network security services. Agil3Tech offers dynamic career opportunities and holds multiple small business certifications, making them a trusted partner for maintaining and protecting IT infrastructure.
Job Description
The Tier 2 Agent provides on-site and advanced technical support to the agency and regional offices, resolving hardware/software issues and ensuring timely service delivery. This role is critical for the smooth operation of IT infrastructure and customer support. Tier 2 agents act as a bridge between Tier 1 and Tier 3 support, handling escalated tickets and maintaining customer satisfaction.
Requirements
- Associate’s degree or higher in IT-related field
- 3–5 years of IT support experience
- 2+ years in a desk-side/Tier 2 support role
- Strong troubleshooting skills with Windows 10/11
- Familiarity with ServiceNow
- Knowledge of imaging, patching, and endpoint security tools
- U.S. Citizen
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement