Help Desk Lead
Abacus TechnologyVirginia, United States
Posted September 24, 2025
Full Time
About the Company
Abacus Technology Corporation is a leading provider of high-quality technology solutions, specializing in enterprise information technology, management consulting, strategic communications, research, analysis, and IT services. The company focuses on delivering innovative, cost-effective solutions to enhance client productivity and satisfaction, with a commitment to making technology count for businesses.
Job Description
Abacus Technology is seeking a Help Desk Lead to guide a team providing technical support for the US Air Force Office of Special Investigations (AFOSI). This is a full-time position.
Requirements
- 5 years experience in the IT field
- 3 years supporting service desk operations and customer support functions
- Certified at IAT Level II (Security+ or other certification satisfying DoD 8570 certification requirements)
- ITIL certification desired
- Experience managing ticket resolution ITSM, such as ServiceNow
- Experience imaging of workstations
- Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices
- Experience with iPhone mobile devices and Purebred software for mobile device management
- Experience with Intune devices and Intune software on mobile devices
- Top Secret clearance with SCI access (TS/SCI)
- US citizenship
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance