Help Desk Technician
Abacus TechnologyMassachusetts, United States
Posted March 3, 2025
58000 - 69000 USD year
Full Time
About the Company
Abacus Technology Corporation is a leading provider of high-quality technology solutions, specializing in enterprise information technology, management consulting, strategic communications, research, analysis, and IT services. The company focuses on delivering innovative, cost-effective solutions to enhance client productivity and satisfaction, with a commitment to making technology count for businesses.
Job Description
Abacus Technology is seeking a Help Desk Specialist to provide technical support for end users for the BLITS program at Hanscom AFB. This is a full-time position.
Requirements
- Handle daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers
- Review tickets assigned daily and keep customers up to date on any and all changes
- Support client voice issues, to include VoIP and SIP services
- Conduct troubleshooting and repairs over the phone remotely
- Install and troubleshoot authorized software for customers
- Support classified NSA Type-1 encryption operations
- Ensure workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation
- Implement software patches and security fixes
- Support expanded/related IT project efforts
Benefits
- Health and Dental Insurance
- 401(k) and Matching
- Life Insurance
- Short- and Long-Term Disability
- Paid Time Off
- Paid Holidays
- Professional Membership
- Technical Training
- Certification
- Education Assistance