Technical Support Specialist
Absolute SoftwareLoja, Ecuador • Seattle, Washington, United States • Vancouver, British Columbia, Canada • Austin, Texas, United States • Boulder, Colorado, United States • Ankeny, Iowa, United States • England, United Kingdom • Ho Chi Minh City, Vietnam
Posted August 28, 2025
60000 - 65000 USD year
About the Company
Absolute Security is a leading provider of cybersecurity solutions, offering integrated endpoint security and visibility for global enterprises. Their Cyber Resilience Platform ensures secure connectivity and quick recovery from cyber disruptions, backed by partnerships with major device manufacturers and recognition in key technology categories. Absolute Software Corporation's commitment to innovative, firmware-embedded persistence and automated security control assessments sets them apart in the industry.
Job Description
Absolute Security is seeking a Technical Support Specialist to resolve customer technical issues for its products using strong customer service and technical skills. This is a temporary full-time role with a follow-the-sun support model, requiring on-call work and collaboration with support centers and a proactive mindset. The role focuses on delivering excellent customer support and maintaining the security of Absolute's customer assets.
Requirements
- Excellent technical troubleshooting and issue documentation skills
- Strong knowledge of various Operating Systems (Windows, Linux, iOS, macOS, Android)
- Good understanding of IT security concepts
- Good understanding of software deployment and disk imaging solutions
- Strong knowledge of firewalls, anti-virus and encryption products
- Proficiency with IP networking concepts
- Experience writing and using basic database queries
- Experience with one or more CRM or ticket tracking systems
- Outstanding customer service skills
- Initiative, tenacity, and a desire to help and support customers
- Ability to prioritize and manage a high workload
- Working independently and collaboratively
Benefits
- Competitive salary
- Bonus eligibility
- Longer term contract for the company.
