Accelleron is a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. As a Customer Support Specialist, you will join a team of experts in an exciting international environment, committed to excellence and innovation. Your responsibilities will include providing internal and external customer support, coordinating with relevant resources, and ensuring company compliance to customer KPI's.
Requirements
- Bachelor's degree, preferably in business related field.
- Strong Interpersonal & Communication Skills
- 2+ years of relevant work experience.
- Strong Analytical and Organizational skills
- Ability to multi-task and work under pressure in a fast-paced environment.
- Ability to communicate with coworkers and professionally represent company.
- Knowledge of English language.
- Proficiency in working with Microsoft suite (Outlook, Word, Excel, PowerPoint, Power BI, etc.).
- ERP knowledge in SAP S4/HANA (EPPM, PS, SD, MM), preferably Public Cloud Edition, Microsoft CRM, Power Platform
- Ability to use tools like Excel (advanced), Power Bi or other analysis tools
- Proficient in diagnosing issues in sales orders, payment delays, or procurement bottlenecks and implementing effective solutions.
- Ability to work seamlessly with procurement, sales, finance, and customer service teams
- Customer-oriented communication for handling inquiries, disputes, or escalations
- Experience in project management
- Completed education/studies in Economics or in a related field (Sales, Order management, Business administration, Project Management)
- Self-driven, decision focused, team player, good organizational skills
- Excellent communication skills (at all levels, ability to act as moderator)
- Strong character, capable to deal with change management
- Good command of English spoken and written
- Strong problem-solving and analytical skills
- Leadership and team training capabilities
Benefits
- Health & Wellness
- Financial Security
- Work-Life Balance
- Professional Development
- Additional Perks
