Customer Support Specialist

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader. We are looking for a high caliber customer support engineer to provide defined services to internal customers with the best quality in the most efficient way.

Requirements

• Provide support to LUs on process Spare Part Quotes
• Register enquiries in ATURB and ERP
• Provide support to LUs on order booking in local ERPs
• Support LU on placing spare part orders on CHTUS via EDI or ATURB
• Ensure timely invoicing of the sales orders
• Support LUs in maintaining the master data
• Initiates purchase orders in the system
• Track goods received with local and international LDs stakeholders
• Optimize the number of suppliers
• Handle claims for unsatisfactory service, material or equipment
• Ensure accuracy of transactional processes
• Handling of the APOC issues and keep it up to date
• Close collaboration with service network and internal customers
• Handling of contracts activity, technical evaluation, contract setup in ATURB and ERP

Benefits

• Attractive compensation & benefits
• Employee Assistance Program
• Global parental leave program
• Flexible working models