Service Applications Support Specialist

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. The company serves customers in more than 100 locations in over 50 countries.

Requirements

• Serve as the initial point of contact for all users regarding service requests, change requests and incidents for across business-critical service applications
• Monitor and manage ticket intake across various channels
• Collaborate with internal and external support teams to escalate and resolve issues efficiently
• Manage documentation updates including user guides, KBAs, templates, planning tools, and support materials
• Ensure tickets are complete and correct with all necessary information from users
• Work with business partners such as power users and global process owners to prepare the User Acceptance Tests
• Contribute to the development of standard operating procedures (SOPs) and best practices to enhance service delivery and customer satisfaction
• Schedule and support internal virtual meetings, workshops, and training sessions
• Update and maintain support documentation, ensuring it reflects current processes and troubleshooting steps
• Perform scheduled and documented configuration changes or deployments

Benefits

• Attractive compensation & benefits
• Employee Assistance Program
• Global parental leave program
• Flexible working models