Join the Fairmont Scottsdale Princess as a Restaurant Reservations Coordinator to provide exceptional guest experience and reflect the exceptional dining experience. Answer multi-line phone system, provide guests information, and ensure revenue is maximized through suggestive selling techniques.
Requirements
- Answering multi-line phone system and provide guests information on resort and activities
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
- Recommend property dining outlets and assist guests with information and special requests
- Book restaurant reservation requests
- Facilitate taking guest room delivery orders
- Accurately input data into proper systems
- Acquire extensive knowledge of the premises
- Communicate in a clear and effective manner
- Ability to speak with a smile
- Guest focused personality is essential; experience is an asset
- Aptitude in resolving issues with a customer-focused orientation
- Proficiency in English; multilingual is a plus
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- Experience working with point of sale systems, booking platforms, and Microsoft Office
- Familiarity with Microsoft Word, Outlook and Excel preferred
- Attention to detail is a must as well as being very organized
- Take initiative to complete tasks that need to be done
Benefits
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, including two employer-funded medical plans
- 401K, Direct Deposit, etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities
