Customer Support Advocate

We're looking for a Customer Support Advocate to join our team in Williamstown, Kentucky. As a Customer Support Advocate, you will provide excellent written and spoken communication skills to our customers, troubleshoot software issues, and provide training on our software. We offer a competitive salary range of $40,000 - $50,000 DOE.

Requirements

• A minimum of one year of experience in a customer-facing role
• A genuine delight in serving customers and meeting needs
• Ability to explain complex concepts with a tone that reflects a kind, honest, and confident clarity
• Natural interest and aptitude for technology, software, and the SaaS industry
• Familiarity using Google Docs, Zoom, Gmail, and other similar software
• Eagerness to invite collaboration and adopt input from coworkers
• Ability to follow defined processes and pursue clarity when next steps are unclear
• Desire to learn and ability to rapidly adapt to change
• Affirmative, can-do attitude toward tasks and responsibilities
• Being a team player who's humble, hungry, and smart
• Excellent attention to detail and a growth mindset

Benefits

• Generous relocation package