Manager- Quality & Training- Customer Service
Accurate BackgroundThane, Maharashtra, India
Posted May 30, 2025
Full Time
About the Company
Accurate Background's vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand.
Job Description
Join Accurate Background as the Training and Quality Manager to oversee training programs, ensure quality standards, and improve employee performance in the Customer Service Department. The role involves conducting in-depth analysis, coordinating the roll out of new products and process enhancements, and promoting a motivated and engaged team.
Requirements
- Maintain and improve training programs
- Maintain and improve quality assurance programs
- Analyze customer surveys
- Effective day-to-day management of the Training and Quality team
- Provide ongoing support and guidance to the Customer Service team
Benefits
- Comprehensive technology
- Dedicated team
- Comprehensive technology
- Extensive coverage and search options
