Manager - Customer Care

UWorld is seeking a Manager - Customer Care to lead a high-performing team and deliver an exceptional customer experience. The role will involve process optimization, measuring and evaluating service excellence, developing a high-performing team, and advocating interdepartmental collaboration.

Requirements

• Bachelor’s degree or equivalent experience
• 10+ years of progressive experience in a technical support, customer support, and/or call center environment, preferably in the SaaS or education industry
• 3+ years of experience leading and training a Customer Care team
• Experience administering customer support tools and technologies, like CRMs and/or ticketing system