ACQ is a company that provides real business education to entrepreneurs and small business owners. The Client Experience Associate will report to the Senior Client Experience Manager and provide exceptional experiences for workshop clients and book customers.
Requirements
- 2+ years of experience in customer support, client experience, or service operations roles
- Demonstrated success managing ticket queues or service inboxes with a focus on responsiveness and accuracy
- Strong written and verbal communication skills with a professional and empathetic tone
- Experience using HubSpot Service Hub (or similar CRM/ticketing tools)
- Highly organized with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong problem-solving skills and a continuous improvement mindset
- Proficiency in Google Workspace or Microsoft Office
- Dependable, self-directed, and motivated to deliver exceptional service every day
Benefits
- Flexible Time off Policy and Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- 401k offering for Traditional and Roth accounts with an employer match
- Monthly wellness allowance
- State of the art gym for employee use at HQ
