Client Experience Associate
Aptitude SoftwareLower Silesian Voivodeship, Poland
Posted November 8, 2025
Full Time
About the Company
Aptitude Software specializes in providing autonomous finance solutions through its intelligent Fynapse platform. This data management and accounting tool enhances productivity, reduces costs, and offers global businesses a unified financial view with automation, insightful analytics, and user-friendly functionality. Aptitude's comprehensive suite of services includes CFO office software, financial insight tools, and compliance solutions for IFRS and ASC standards, making them a leader in driving growth, efficiency, and sustainability.
Job Description
The Client Experience Associate is an entry-to-mid-level member of the Client Resolution Team (CRT). They support the management of client escalations-whether technical, service, or account-related—by ensuring accurate documentation, timely updates, and proactive coordination with internal teams.
Requirements
- 1-3 years of experience in client support, service desk, or customer-facing roles (SaaS, e-commerce, or technical services preferred)
- Strong communication skills, with the ability to adapt messaging to both clients and internal stakeholders
- High attention to detail, especially in documentation and reporting
- Ability to manage competing priorities in fast-paced, high-pressure environments
- Empathy, resilience, and a strong desire to advocate for the client experience
- Familiarity with SLA-driven support, ticketing systems (e.g., Jira, Zendesk), and escalation processes (preferred but not essential)
Benefits
- Private healthcare
- Life and disability insurance
- ShareSave scheme - ability to purchase company shares on preferential terms
- English language lessons during working hours
- Flexible working conditions and hybrid work model
- EAP
- Multisport card
- Free foreign travels insurance (for no work-related travels)
- Easter/ Christmas Funding
