Administration Operations Team Lead

The Team Lead, Admin Operations reports to the Manager of Admin Operations and will support driving divisional success by executing strategic initiatives, optimizing processes, and ensuring outstanding customer service and client experience with effective communication and continuous improvement.

Requirements

• Bachelor’s degree in business administration or related field is preferred.
• Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence.
• Effectively balance leadership responsibilities with individual contributor duties.
• Self-motivated and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment.
• Excellent business and people decision-making skills and problem-solving abilities.
• Model positive energy and handle stress in the face of challenges and deadlines.
• Excellent leadership and coaching ability.
• Deep understanding of providing exceptional customer service.

Benefits

• Comprehensive medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Fertility benefits
• Wellness resources
• Paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• Complimentary Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Commuter benefits
• Employee discount programs
• Paid maternity leave and paid paternity leave (including for adoptive parents)
• Legal plan options
• Pet insurance coverage